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Refund Policy

Refund and return policy
Effective January 1, 2024

Online purchases

Any online purchase will be subject to the following return policy, provided that 

  • The return is accompanied by original documentation (receipt; certificate, if provided)
  • The jewelry must be in new condition, without having been re-sized or altered in any way.
  • The product is returned to a Mabel Chong store or mailed with a return label (which can be obtained at mabelchong.com) no later than 25 days after the delivery date (USPS, UPS or similar delivery date applies).

Any item purchased at full price or with a discount of less than 20%, can be returned for an exchange, store credit or a full refund.

Items purchased with a discount greater or equal to 20% can be returned for an exchange or store credit (no refunds).

Any items purchased with a discount greater or equal to 40% or marked as "final sale" are considered final sale (no returns, no refunds, no exchanges).

Shipping costs - to the extent they were charged - are non-refundable. 

Return process

Please click here or find the returns section on the menu bar of the homepage. You will need to enter the email address you used to place the order as well as the order number. If entitled, a free return shipping label will be emailed to you once we evaluate the order. 

Return to

Mabel Chong
3242 Sacramento Street
San Francisco, CA 94115

In Store purchases

Any in store purchase can be returned for an exchange or store credit (no refunds), provided that 

  • The return is  accompanied by original documentation (receipt; certificate, if provided)
  • The jewelry must be in new condition, without having been re-sized or altered in any way.
  • The product is returned to a Mabel Chong store or mailed with a return label (which can be obtained at mabelchong.com) no later than 10 days after purchase (receipt date applies)

Custom Pieces policy

Custom design jewelry involves metals, gemstones, and labor designed for a specific client. Custom jewelry is non-refundable and requires a 50% non-refundable deposit before the work begins. Every effort will be made to accurately manufacture or produce the items ordered. Full payment upon receipt of custom work will denote the clients complete satisfaction.