Refund Policy

Jewelry bought online:

Jewelry may be returned for a full refund if it is returned within 25 days of the date the jewelry was shipped, providing that the jewelry is returned with all the original packaging materials. Returns unaccompanied by original documentation will not be honored. All jewelry must be in new condition, without having been re-sized or altered in any way. Mabel Chong will refund the purchase price of jewelry plus applicable tax and original shipping cost when returned within the time and manner specified above. Refunds shall be made in the same form of payment the original purchase was made. For example, the refund will be credited back to the purchasing credit card, or wire transfer, etc.

Please use this link https://mabelchong.com/a/returns or find the returns section on the menu bar of the homepage. You will need to enter the email address you used to place the order as well as the order #. You can decide from there whether you would like a refund, store credit or exchange:


Mabel Chong

3242 Sacramento Street

San Francisco, CA 94115

Jewelry bought in our retail stores:

As a small, artisanal business, we cannot offer refunds.

Returns, however, will be accepted for up to 10 days from the date of sale for an exchange or store credit.

A receipt is required for all returns.