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Shipping + Terms

SHIPPING

DOMESTIC: We ship anywhere in the U.S. Most styles are in stock and ready to ship. If for some reason, an item is out of stock, we will contact you immediately. 

All Mabel Chong pieces are shipped in a Mabel Chong-branded craft box with signature ribbon. 

INTERNATIONAL orders are shipped using FedEx International Priority and are fully insured by us. If you are interested in an international shipment please contact us before ordering at mabel@mabelchong.com.  You are responsible for any customs fees, duties, or taxes for the import.

CUSTOM WORK

We would love to work with you on a custom design! 

We are happy to work with stones you provide and either incorporate them into existing designs or create an entirely new setting, from scratch. We will also source ethically-mined gemstones for your project. For custom work that involves designing and producing an entirely new design, I require a $500.00 origination fee in addition to the cost of materials. 

To inquire about starting a custom project, contact us at 415.885.0198 or mabel@mabelchong.com. If you are in the Bay Area, we are happy to make an appointment to meet with you in person at our retail location, at 3242 Sacramento Street, SF CA 94115 

REPAIRS, SIZING, AND GOLD CREDIT

I take pride in the construction and craftsmanship that goes into my designs. If for some reason your Mabel Chong jewelry piece breaks, we are happy to repair it for the cost of shipping.

Additionally, we offer ring sizing and repair services for in-house designs as well as jewelry purchased elsewhere. Repairs and resizing fees typically range between $30 and $100, depending on the project. 

If you have gold or platinum jewelry you would like to sell or recycle, we are happy to issue a credit on the metal towards a Mabel Chong design. 

 

JEWELRY CARE

The best way to clean your jewelry is with clear, unscented dish soap and a toothbrush.